FAQ

A: To pay for your order on www.swayhair.com, follow the steps below:

1) Select the order and click the "Pay Now" button, or choose add to cart, than go to the checkout page.

2) Choose payment method on the checkout page

A:We use express delivery for shipping, usually it will takes 3-7 working days arrive after ship out. We don't accept PO.box (including FPO or APO) as the shipping address, because the Express(DHL/FedEx/UPS/USPS/GES/TNT) can't deliver and we only accept the physical address as shipping address.

A: Once your order has been fulfilled, you will receive an email with your tracking information. you can track your order in this page tracking page.

Additionally, you can track your order through the tracking link on our website

A: Any address or order change request will be considered but not be guaranteed. Please note that we can help you modify your order BEFORE shipment.Once your package shipped, we will not be able to change anything.

A: You can contact our Customer Service for assistance. Please note that we can help you cancel order BEFORE shipment. After shipment, if you want to cancel the order ,you can return it for full refund after you receive the package. For more information on how to return, please click on the return policy.


A: Yes, we do. Please contact our customer service to enjoy a higher discount.

A: We definitely will deliver your order in time under normal circumstances. While, shipping delays may occur due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times.

A: Packages might be delivered to your door or signed by your neighbors. We suggest you check in your door or mail box and with your neighbors first. Or you can check with the shipping company with your tracking number and your ID card. If you still cannot find your package, please contact our Customer Service.

A: Usually you do not need to pay taxes, but if your country's customs is more stringent, you will be charged a certain amount of duties. We usually try to avoid tariffs for you as a low-declared invoice with parcels, however, it is not 100%. You will need to pay the duties if the custom still charges customs duties.

A: We facilitate payments through various trusted methods, including PayPal, Afterpay, Klarna, Visa, MasterCard, Apply Pay, Google Pay and Discover Card.In the event of a payment failure, we recommend refreshing the page and attempting the payment again. If the issue persists, please contact our customer support immediately. Our team is available to assist you in utilizing an alternative payment method.

A: If your payment for an order has failed, please check it is not due to the following situations:

1)Card security code failed, Please note that an incorrect card security code could cause payment failure. Card security code is the short numeric code on the back of your credit card. Please verify that you have entered the correct card security code and try again.

2)Insufficient fund, If you meet the insufficient fund error log when you make payment by credit card, please make sure that you have sufficient funds in your account and that payment for your order does not exceed your credit limit.

3)Please also make sure you have used a Visa or MasterCard personal credit card to finish payment, because at present debit card or business card is unable to be supported.

4)Exceed limit, Please make sure the order amount does not exceed your credit card limit,or the payment is unable to go through smoothly.

A: The purchasing process on our website is: Buy Now > Checkout > Confirm > Payment. When you are in the process of Checkout or Confirm, you can apply the coupon code if you have one, and please note that only one coupon code is allowed for one order.

A: Yes, we can send you the invoice via Paypal Or Klarna if you need, just feel free to contact us via email.

A: Yes, you can. This is 100% human hair wigs, can be dyed. For the best results and to maintain hair quality, we recommend dyeing the hair a darker shade and consulting a professional stylist for significant color changes.

A: Yes, it can be curled. We recommend using a temperature range of 112-114°C or 230-250°F. Please remember that even human hair can burn if the temperature is too high or if not controlled properly.

A: Washing your curly wig regularly helps keep it looking as fresh and natural as possible.

To achieve this:

•Fill a sink with water( warm water would be better).

•Add a small amount of shampoo with hair care ingredients, and submerge your wig.

•Squeeze out any excess water, being careful not to wring it out.

•Rinse thoroughly in water, then gently squeeze out any excess liquid again and dry with a towel.

Alternatively when you don’t have time for a full wash, spray your human hair wig with water mixed with conditioner. Just like in real hair, a little bitof moisture will help curls bounce back and appear fresh. This will make your curls mimic what naturally healthy curls look like after they’ve beendampened with some water.

A: Static, wearing wig in a wrong method, store wig in a wrong place. It’s not strange that wigs will get tangled.

To keep tangles from being a huge problem:

•Try doing a deep conditioning treatment on your wig before and after wearing it. You can do so by using products like coconut oil or olive oil and conditioner.

•Don't put too much product(hair spray)in your hair because that can lead to more tangling than usual.

•At least once per week, soak your wig in warm water. Take it out and apply conditioner product liberally through all of your hair, starting at your ends andworking up toward roots.

•Sit back and let your wig absorb the nutrition for about 20 minutes.

•After the time is up, rinse with warm water and follow up with a cool water rinse to close cuticles.

•Use a soft towel to gently blot excess water away from the skin, leaving only what washes off naturally during the toweling off process.

A: The best way to store your wig is on a wig stand. Not only does it prevent your wig from tangling or flat before wearing, but also helps you to maintain styles and shapes. Ideally, It is better to store your wig in a clean, dry place, away from dust and sources of high heat or flame. If you do not have a wig stand, please turn your wig inside out and place it in a Silk bag or similar item.

A: Shedding: A few strands initial shedding of new hair is normal. We always suggest customer seal weft before installing and brushing it with wide-tooth comb. Excessive shedding will cause by weft cutting or dryness. Please always seal the ends if you cut weft for installation and keep it moisturized.

B: Tangle: Usually, our hair will not tangle because it is cuticle intact human hair. However, dryness, oil & dirt build-up, salt water or not combing out daily will lead to tangle and shedding. Please follow hair care instruction and use good shampoo & conditioner to wash hair twice a week.

A: The reason is that when measuring curly hair, we need to straighten it first to get the accurate length marked. The smaller the curl size of the hair, the more obvious the shrinkage will be, so it will appear shorter when in its natural curly state. In addition, the length and width of your face shape can also affect how the hair length looks on you, making the curly hair seem shorter compared to straight hair of the same labeled length.

A: The 13x4 lace front gives more styling flexibility and deeper parting space. The 4x4 closure is simpler, quicker to install, and easier to maintain.